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School leaders call for an end to growing ‘complaints culture’

As the Department for Education promises action on ‘confusing’ accountability system, the NAHT calls for action to tackle ‘dubious Ofsted practices’ and the growing 'culture of complaints'

A growing “culture of complaints” combined with “dubious practices” by Ofsted is piling pressure on headteachers and driving them out of the profession, a conference has heard.

Speaking at the annual conference of the National Association of Head Teachers (NAHT) in Liverpool on Saturday (May 5), Jim Nicholson, a headteacher and secretary of the Stockport branch of the union, said that school leaders were an “easy target for ever-increasing dissatisfaction within the public realm” – and that this was having a detrimental effect on their wellbeing.

“School leaders are vulnerable and easy to attack,” he said.

“While everyone understands that we need a process of complaints, it is apparent that there is no clarity of process anymore.
“We never know from which angle or which direction (complaints) will come.

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